Ways to contact Niner Central

Virtual Assistance Options

You may Contact Niner Central for questions related to financial aid, billing and payments, registration, and student records.

For quickest response, email or call us.

  • Emailing ninercentral@charlotte.edu or calling (704-687-8622) are the quickest methods to get your questions answered by the Niner Central team.
  • Did you know that 85% of questions asked at Niner Central can be answered online through our website?
Email Niner Central

Virtual FAFSA Assistance

  • If you have questions regarding your 2024-25 FAFSA Application or need assistance completing your application for Spring 2024, please schedule a Virtual FAFSA Completion appointment.
    • During this time a member of our team can work with you individually to provide you with the assistance you need.
    • Appointment times vary. Please choose from the available appointment blocks, if you do not see an appointment that works for your schedule, check out our general appointments below.
    • If you are an international student pursuing financial aid, please see the requirements for federal financial on the studentaid.gov website.
    • If a guest other than the student will be present for the appointment, please ensure that Guest Access and/or Authorized Payer Access has been set up to provide that guest authorization to student information from MyCharlotte.
schedule fafsa appointment

General Virtual Meeting

  • If you have questions about financial aid, billing and student accounts, or registration, please schedule a General Virtual Meeting.
    • Appointments are 15 minutes long.
    • Choose from the available appointment blocks.
  • Please note, you will be required to enter a GMAIL account in order to select an appointment.
    • UNC Charlotte students: Please provide your UNC Charlotte email address when selecting the appointment.
  • If you would like an appointment and none are available, please email us at ninercentral@charlotte.edu or call us at 704-687-8622 and we will try to accommodate your request.
    • Include at least two dates and times and your student ID. We will respond as quickly as possible and typically within a business day.
  • If a guest other than the student will be present for the appointment, please ensure that Guest Access and/or Authorized Payer Access has been set up to provide that guest authorization to student information from MyCharlotte.
Schedule General Appointment

In-Person Assistance Options

We welcome any students who prefer to meet in person. Utilize our remote check-in option to see when our specialists are available.

Note: Please refer to the Academic Calendar for University closings during the holiday season.

Remote Check-in

  • Sign-in remotely and visit Niner Central when a Specialist is available to assist you.
  • Minimize your wait time and practice social distancing for required safety.
  • You will be notified how many guests are in line ahead of you and receive a text or email when a Specialist is available to assist you.
Sign in remotely