We recommend that you set up direct deposit for any future financial refunds. It's the fastest and most secure way to receive your refund!
Benefits of receiving your refund by direct deposit
- Direct Deposit is the fastest and most secure way to receive your refund. Get your money faster!
- By electing this option, your refund will be directly deposited into your checking or savings account, at the financial institution of your choice, which will ultimately be faster than waiting for the check to arrive in the mail.
- Please be sure to keep your bank account information up to date in my.uncc.edu. Failure to have current direct deposit information will delay your refund.
How to sign up for (or update) direct deposit
- Log in to MyCharlotte using your NinerNET username and password
- Click on your Direct Deposit message in the Student Account Block.
- If not shown, click Banner Self-Service>Student Services/Student Accounts>Student Accounts/Payments
- Select Direct Deposit Enrollment
- Read and select the Continue button to agree to terms and conditions
- Verify your identity by selecting a delivery method (either your cell phone or personal non-uncc email address) and select Send
- Enter the Identification Code you received via Phone/Email in the text box provided and select the Continue button
- Follow the instructions on the enrollment and change screen to add your bank account information (or edit the existing bank account information)
- Select Add Account button to complete enrollment or the Save Changes button to update existing bank account information
- Select the Exit option toward the top left of the screen
What happens if I enter old or incorrect direct deposit information and my refund is sent to an old account or someone else's account in error?
- The University deposits refunds to the bank account you enter when you set up your direct deposit instructions with the University. Please update your direct deposit information if the bank account is no longer current.
- If your refund is processed to an old or incorrect bank account, it is up to each individual financial institution (bank or credit union) to return the funds to the University.
- If the institution does not return funds to the University, it is the student's responsibility to work directly with the institution to resolve an issue.
- If the bank or credit union returns the funds to the University, the refund will be processed automatically after direct deposit information is updated.
Please note, if you are an international student and made your payment through Flywire, any overpayments will be refunded through Flywire not direct deposit.